AI-Enabled Offshore Delivery
Co-managed,
not fully managed.
We build the centre with you from ground zero and then run it with you — carrying resourcing, quality, efficiency and productivity while you keep full visibility and control.
The difference that matters
Fully managed quietly becomes your team versus theirs.
Hand a function over a wall and two things follow: quality drifts, because nobody on your side can see it early enough to correct it, and cohesion breaks down, because the relationship turns into us and them. Co-managed removes the wall.
Fully managed
Co-managed, with Invotech
A vendor runs it behind a wall. You see a status report.
You see the same board we do — people, work in flight, and what is slipping.
Quality is asserted in a monthly deck.
Quality is measured in the work, and we are accountable for the number.
Over time it becomes your team versus their team.
One team, built together from ground zero, with your employee inside it.
You own the outcome without holding the controls.
You keep control of priorities and decisions. We carry the operating load.
Knowledge sits with whoever has been there longest.
SOPs, runbooks and a knowledge bank from day one, owned by you.
How co-managed splits
We carry the operating load. You keep the controls.
Nothing about co-managed means shared accountability for everything. The split is explicit, and it is the same on day one as it is in year three.
Invotech carries
Resource management
Hiring, ramp-up, cover and succession. You never chase a backfill or absorb an attrition gap.
Quality
Standards, review discipline and defect tracking, reported against a baseline you agreed.
Efficiency
AI tooling trained into the team before go-live, then an improvement backlog that keeps compounding.
Productivity
Throughput measured per process, not per seat, and reviewed with you every month.
You keep
Priorities
What the team works on, and in what order, stays your decision.
Full visibility
The same view of the work that we have. No curated status layer in between.
Your person inside the team
Your employee sits with our lead, not opposite them.
The knowledge
Process documentation and runbooks are yours, written as the work is built.
Co-build
Built with you from ground zero.
Nothing is inherited and nothing is rebadged. The centre is designed around your processes, with your own employee inside the build rather than reviewing it afterwards.
Your employee, embedded with our lead
- 01
Ground zero
Nothing inherited. We map the processes with your team and design the centre around them rather than around a staffing template.
- 02
Build together
We hire and train against those processes. Your embedded employee is part of the build, not a reviewer at the end.
- 03
Train on AI before go-live
One month of AI-tool training on the real job. The team starts already working the way it will work at scale.
- 04
Run it together
We carry resourcing, quality, efficiency and productivity. You keep priorities, visibility and decisions.
- 05
Improve on a cycle
Monthly baseline reviews and an improvement backlog. Two months of transition overlap are paid by Invotech.
Five levers
What makes it cost less without making it worse.
Location
A lower cost base by design
Tier-2 Indian city: lower salary cost than the metro hubs, the same talent, less attrition.
Automation
AI in the work from day one
One month of AI-tool training on the real job before go-live. 25%+ fewer resources.
Process
Capture and execution discipline
SOPs, runbooks and a knowledge bank from day one. Nothing lives in one person's head.
Control
Your resource sits with our lead
Your employee embedded offshore keeps priorities and decisions in your hands.
Alignment
Reviewed monthly, improved continuously
Baseline reviews, an improvement backlog, and two months of transition overlap paid by Invotech.
Why it works
- Greenfield: no legacy contracts, structures or habits to unwind
- The first three to six months go into automation and training, so savings compound from month six
- We have set up offshore centers for Fortune 500 companies and built support teams from scratch with SI partners
Illustrative cost index
Same scope of support work, relative cost
100
Metro offshore
80
Tier-2 city
60
Tier-2 + AI-trained
Co-managed is the reason the cost holds. A fully managed centre saves money once, then spends it back on rework and escalation. One team, measured against a baseline you agreed, does not.
Start with one process, not one contract.
Pick the function you would most like off your plate. We will map it with your team and show you what a co-managed centre around it would actually look like.